Thank you for your patience.
"Witzel, Rob" wrote:
> We have just deployed Emerald 2.5 with Radius NT 3.0 and are a very rou=
gh time with radius authentication. The suppert staff at IEA set us up w=
ith the Quick start program and have reviewed our settings the following =
day to no avail. Our problem is that users can authenticate fine for awh=
ile and then for no apparent reason a valid account from a properly confi=
gured machine will be rejected with a bad password error. The account ma=
y be refused for 3 or more times and then be granted access, or maybe not=
=2E Some accounts have more trouble than others even with different machi=
nes dialing in. We have tried deleting the account in Emerald and and the=
dun connection on the client machine and then recreating them with no lu=
ck. We are using Cisco as5248's that the staff at Cisco and IEA have con=
firmed were properly configured. We are at a loss but the frequent and s=
ometimes persistant authentication failures are taking a toll on our busi=
ness. If there are any suggestions We would welcome them.
>
> Thanks
> Rob Witzel
> Netwitz Internet
>
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