This was fixed in a previous update (from the changes.txt file):
v2.5.332 - 4/26/00
* When creating an incident, Emerald was not updating the email field
to match the email of the incident type. The Email field will now
change if you have a different email address configured for that
incident type.
> Also, I found what seems to be some kind of bug regarding the Incidents--Add
> email field:
>
> If you're logged into Windows as one username, but log into Emerald as
> another, the Email field displayed in the Incidents--Add window is blank.
> When logged into Windows as the same user as in Emerald, the email field
> displays an email address. From what I can tell, this is the only place in
> Emerald that I've noticed any oddball behavior when it comes to a different
> Windows/Emerald username.
> We're using SQL 7 SP2 with "SQL Server and Windows NT" set for the
> Authentication method.
> Emerald 2.5.331
Its based on the SQL login. Are you possibly using a truster connection
to your SQL Server?
--Dale E. Reed Jr. Emerald and RadiusNT/X__________________________________________IEA Software, Inc. www.iea-software.com
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