What do you see on the OnLine tab in the main screen of the
Emerald client? Are you seeing call records there?
On 3 Feb 99, at 18:32, Nada Syriani wrote concerning:
[Emerald] consolidation problem
> Hello Dale,
>
> Thank you for the help yesterday, I have tried to generate the
> charges without any success.
>
> These are the steps I have followed:
>
> 1) I migrated some customers to Emerald
> 2) I have invoiced the month of feb 99
> 3) I have allowed users connecting to Emerald and generate calls
> 4) I have run the updatecalls script from Emerald admin
> 5) I changed the date of our SQL server to 2 march 99
> 6) I run the preinvoicing : summary then charges.
> 7) I checked the charges table and no charges were added even
> though the customers have dialed in for more than the standard
> time of the rate.
> 8) In case I choose the type of invoicing credit card for example,
> and I run the billing the next month subscription is applied to the
> customer but without the charges.
>
> Thank you for your prompt reply,
> Nada.
> MIS Department,
> IncoNet SAL.
>
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- Jeff
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