So I'm curious. Have you ever tried installing 2.1 then upgrading to 2.5?
Or have you ever left off the SQL service packs and installed 2.5? Those
would be about the only differences I see...
David
At 12:56 PM 5/17/99 +1000, you wrote:
>I can't believe IEA staff are ignoring this completely. We are in Australia
>and phone contact is difficult from a time zone perspective. The funny part
>of all this is I am using this incident and all the responses (or lack
>thereof ) as examples to other ISP software vendors of what we are NOT
>prepared to pay for.
>
>Anybody reading this list that is confused by this submission, should go
>check the mail archives and trace this thread.
>
>Okay, is there anyone else on this list who can specifically list their 2.5
>install procedure. Including all service packs.
>
>-----Original Message-----
>From: RedConnect Admin <Redadmin@redland.net.au>
>To: Emerald List <emerald@iea-software.com>
>Date: Wednesday, May 12, 1999 3:09 PM
>Subject: Re: [Emerald] REALLY URGENT! PLEASE STOP IGNORING THIS THREAD!!!
>Need Help with ServerID Problem
>
>
>>I know I will probably be accussed of having the wrong attitude or some
>such
>>problem, but we have requested help (on this one error) politely and with
>>thanks for MONTHS now. YES MONTHS. IEA no longer responds to this thread
>>which I am sure there will be some excuse for. If you don't want to fix it
>>SAY SO!, my managers have now bought in other consultants to make your
>>software work and IT DOESN'T. INTSTRUCTIONS HAVE BEEN FOLLOWED EXPLICITLY.
>>Multiple installs on multiple machines with multiple configurations have
>>failed with the same problem. HOW MUCH MONEY DO YOU WANT TO HELP US or WHO
>>WANTS TO PURCHASE A 3000 MBR LICENCE. This situations is ridiculous and
>>please do not start with the wrong DLL or ADMIN version read all previous
>>emails. We have downloaded your software multiple times. We are evaluating
>>other vendors software (not that I think you care).
>>
>>We are very disapointed that it has come down to this, but we are left with
>>no option but to try this shock email to get a response. Even if it is to
>>tell us you don't care, so we can once and for all migrate our service to a
>>product that has professional support services.
>>
>>To replicate this problem with minimal external variables:
>>format drive
>>Install NT4.0 (sp 3 or 4) (NTFS or FAT)
>>Install SQL 6.5 (sp 3 or 4 or 5 or 5a)
>>[optionally run NT sp 3 or 4 again]
>>Create DSN (Emerald and or Radius)
>>Install full distribution of Emerald 2.5 accepting all defaults and
>>installing Radius and Authentication.
>>When finshed start emerald admin login: sa with no password as per SQL
>>default.
>>Database select <new>
>>follow directions for new install
>>when finished click on NT Admin and the Server ports tab and presto the
>>"Ambiguous Error" that has been previously documented by us appears.
>>
>>Now I know you should configure and have data and blah blah blah... We have
>>done that and we still get the same error. IT DOES NOT make any difference
>>if we use data or a fresh install EXACTLY THE SAME ERROR appears. This in
>>our logic negates the issue of a data related problem UNLESS there is
>>something we need to modify that the CREATE AND UPGRADE scripts omit.
>>
>>Finally, if you are unable to replicate this which we are assuming is going
>>to be your standard response. We request that the following happen:
>>
>> Give us access to the ACTUAL FULL DISTRIBUTION YOU USE not the same
>version
>>(THE ACTUAL ZIP).
>>Itemise the following.
>>NT Service packs used (when applied)
>>SQL Version and Service packs (sp3 or > and when applied)
>>Emerald options selected on intial install (what check boxes)
>>
>>this is the only way we can be sure everything is the same.
>>
>>I am assuming someone will respond to this email, but we'll see!
>>
>>
>>[Below are some messages that have already been sent and are in the list
>>archive]
>>
>>Sent on the 28th of April with no response
>>
>>Dale the Version is 2.5.232, We only recently less than 2 weeks ago
>>downloaded the full 11 meg distribution to ensure we had a fully compatible
>>distribution. I know you are not aware of our skill level but we try and
>>debug as much as we can (including reading the manuals) before sending mail
>>to the list. This install has been done multiple times (6) on multiple
>>machines from scratch including operating system, SQL, Emerald, Radius. As
>>indicated above, we have the current full distributions that are on the IEA
>>site, we also downloaded this twice in the unlikely event of corruption. So
>>unless the distribution on your site is faulty, there is more to this than
>>old DLL's or the wrong version of a module or corrupt registry or any other
>>common problems usually assoiciated with users not making a sufficient
>>effort to resolve trivial problems.
>>
>>We are under a lot of pressure to resolve this as our current system is
>>taking up to five hours to do a consolidation mostly due to the machine it
>>runs on. We have new hardware which we want to install with 2.5 on but
>after
>>a number of weeks we are still at the same point.
>>
>>Your help is very much appreciated but our management is frustrated with
>us.
>>
>>
>>>Dale wrote:
>>>
>>>Its probably a bug in the Admin. What Admin version are you using?
>>>You can find it from Help...About in the Emerald Admin.
>>
>>>>RedConnect Admin wrote:
>>>>
>>>> The server we are doing the upgrade on was a clean install of all
>>software,
>>>> OS (NT4.0 SP4), SQL 6.5, Emerald 2.5 full distribution. Then we put the
>>2.67
>>>> version on to see it would help. We have also re installed a number of
>>>> times, 2.1 has never been loaded on this machine
>>
>>
>>