We were not able to update calls from Emerald Administrator until the instindx
script was run against the database. I have to run it using isql as it will not
run under Emerald Administrator.
Emerald is retrieving a summary of the call consolidation to be performed. It
shows 1 (174... some figure). When the Charges button is clicked, it shows that
it's processing calls and at the end displays
Exe 1 Cons 0 Del 0
True enough, when you check the charges table, there's nothing there.
We are running Emerald 2.5.267 I have also run the updtcons script just to make
sure we are running the right script.
Any assistance will be much appreciated.
Annabel
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