*********** REPLY SEPARATOR ***********
On 5/27/99, at 10:13 PM, Darin Spence wrote:
>We have been having a similiar type of problem.
>
>^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ Darin Spence
> darin@radio-inc.com
> Director of Information Technology > R A D I O, INC
> (785) 628-1064, ext. 22 > Phone
> http://www.media-net.net
>
>
> -----Original Message-----
> From: emerald-request@iea-software.com
>[mailto:emerald-request@iea-software.com]On Behalf Of Burl Smith
> Sent: Friday, May 28, 1999 8:14 AM
> To: emerald@iea-software.com
> Subject: [Emerald] Amount Due and Totals dont match
>
>
>
> We are running Emerald 2.5.261 and have a problem with our totals. I am
>getting swamped with calls from customers who have invoices
> which will say for example:
>
> Description Amount Quantity Tax
>Total
> __________________________________________________________
>
> jdoe Annual Account $17.50 12 $16.54
>$408.45
>
>
> AMOUNT DUE: $226.54
>
> The amount due is always correct but the total is nowhere near correct.=
Of
>course this confuses the customers and causes us lots of extra work.
> We have checked their account and they have no other open balances.=
Where
>is it getting the $408.45 from? Please Help!
>
> Thanks,
>
> Burl Smith