Re: [Emerald] Amount Due and Totals dont match

Dale E. Reed Jr. ( (no email) )
Fri, 28 May 1999 09:16:48 -0700

Messages sorted by: [ date ][ thread ][ subject ][ author ]
Previous message: Josh Hillman: "Re: [Emerald] FTP access"
Next message: Dale E. Reed Jr.: "Re: Fw: [Emerald] radusers"
Maybe in reply to: Burl Smith: "[Emerald] Amount Due and Totals dont match"

> Burl Smith wrote:
>
>
> We are running Emerald 2.5.261 and have a problem with our totals. I
> am getting swamped with calls from customers who have invoices
> which will say for example:
>
> Description Amount Quantity Tax
> Total
> __________________________________________________________
>
> jdoe Annual Account $17.50 12 $16.54
> $408.45
>
>
> AMOUNT DUE: $226.54
>
> The amount due is always correct but the total is nowhere near
> correct. Of course this confuses the customers and causes us lots of
> extra work.
> We have checked their account and they have no other open balances.
> Where is it getting the $408.45 from? Please Help!

The invoice.rpt you have has a bug in it. You need to get the
latest one from our FTP site and it will correct the problem.

Dale E. Reed Jr. Emerald and RadiusNT__________________________________________IEA Software, Inc. www.iea-software.com

Previous message: Josh Hillman: "Re: [Emerald] FTP access"
Next message: Dale E. Reed Jr.: "Re: Fw: [Emerald] radusers"
Maybe in reply to: Burl Smith: "[Emerald] Amount Due and Totals dont match"