> -----Original Message-----
> From: Brad Teague [SMTP:Teague@NetworksPlus.com]
> Sent: Thursday, June 10, 1999 3:42 PM
> To: 'emerald@iea-software.com'
> Subject: RE: [Emerald] Cancelling service and giving refunds
>
> As long as you can get customers to agree to that, sounds great.
>
> > -----Original Message-----
> > From: Leah Bilan [SMTP:Leah@TDI.NET]
> > Sent: Thursday, June 10, 1999 9:59 AM
> > To: 'emerald@iea-software.com'
> > Subject: RE: [Emerald] Cancelling service and giving refunds
> >
> > Here at TDI we strictly have a policy of NO refunds. Even yearly
> accounts
> > do not get refunds back. It works out perfectly for us and I always
> stick
> > to my guns with this. It takes to much time for us to even think about
> > refunding days that weren't used and we offer tech support 7days a week
> > and
> > it helps defer costs with the no refund policy. If a customer decides
> to
> > cancel their account and is half way through it, we just mark in master
> > tab
> > they canceled, remove any credit card info and let emerald turn them off
> > automatically when no payment it recorded for the next month. Same goes
> > for
> > the yearly account, and we dearly love this feature that allows us only
> > once
> > to edit a customer and hit save and are done with everything. No going
> > back
> > and figuring out anything and wasting more of my secretaries time.
> >
> > Leah
> > TDI Internet Inc.
> >
> > > -----Original Message-----
> > > From: PowerNet [SMTP:psc5@powersupply.net]
> > > Sent: Wednesday, June 09, 1999 4:51 PM
> > > To: emerald@iea-software.com
> > > Subject: Re: [Emerald] Cancelling service and giving refunds
> > >
> > > I may have figured out a way around Emerald's lack of assistance with
> > > this, but am not sure yet. What I have started doing is figuring out
> > the
> > > refund manually, then creating a new invoice in the master tab. The
> > > amount of the invoice should be negative whatever the refund amount
> is.
> > > After this is created, you can pay the invoice just as you would pay a
> > > normal invoice, and create a payment receipt for both your records and
> a
> > > copy to go to the customer. In the daily payment records, this does
> > show
> > > as a negative amount toward your gross income for the day. Don't
> forget
> > > to let the account expire according to whatever the customer's last
> day
> > of
> > > service is; you will have to manually adjust this. Hope this works
> for
> > > you; I think it's working for us.
> > >
> > > *********** REPLY SEPARATOR ***********
> > >
> > > On 6/9/99, at 4:20 PM, Brad Teague wrote:
> > >
> > > >Emerald doesn't do this very well does it?
> > > >
> > > >So far, we haven't determined a very good way to be able to cancel an
> > > >account, give a refund to the customer, and have emerald track any
> > kind
> > > of
> > > >accounting data that we can use.
> > > >
> > > >How is everyone else handling this? Is anyone doing this? If so, how?
>
> > > >I'm just wanting to know how everyone else is handling refund
> > situations.
> > > >More specifically, situations where when someone cancels you charge
> > them
> > > a
> > > >cancellation fee and then give them the remainder of the money for
> the
> > > >period they paid for.
> > > >
> > > >Any thoughts on the matter would be appreciated.
> > > >
> > > >Thanks,
> > > >Brad Teague
> > > >Networks Plus