Leah
TDI Internet Inc.
> -----Original Message-----
> From: banghi [SMTP:banghi@olywa.net]
> Sent: Monday, August 02, 1999 4:43 PM
> To: emerald@iea-software.com
> Subject: Re: [Emerald] Not pro-rateing new service properly
>
> Back on 2 Aug 99 around 16:37, Dale E. Reed Jr. passed on...:
> >
> > Can you give some specific example of dates and amounts that are
> > incorrect? Unless you give more details about the exact problem
> > that you are having, its hard for us to resolve it.
> >
> >
>
> Jeez Dale, you think you would have checked your own tech logs on
> this. I have mentioned this to Kurt, Sheryl and Shawn on a number of
> occasions. If there are no 'specific example(s)' in your records I
> will be more than happy to provide them. I have a customer who had
> two services added on the first of July. That MBR was billed out
> through the 14th of August previously. When the two services were
> added you would think that they would have the services billed for
> approximately a month and a half. That is not the case. Instead a $3
> service was billed out for $.80 and the $45 service was charged out
> for $12.
>
> I had asked Shawn to follow up on this with me today when I spoke
> with him on Friday. He is familiar with this problem and knows that
> the first time I ever talked with him it was with this very issue.
> We are more than happy to work with tech support to get this
> resolved, but it does not appear to be a tech issue. It seems to be
> one with how Emerald is computing the pro-rated amount.
>
> Again I ask the list, is anyone else having this problem. We did not
> recognize it until customers call inquiring about their billing.
> Charles Tomala
> President - Olympia Networking Services
>
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