> -----Original Message-----
> From: emerald-request@iea-software.com
> [mailto:emerald-request@iea-software.com]On Behalf Of David V. Brenner
> Sent: Friday, September 03, 1999 3:24 PM
> To: emerald@iea-software.com
> Subject: [Emerald] Trimming calls
>
>
> I am somewhat perplexed by the behavior of the Trim function in Emerald
> Admin.
>
> I selected '2 Months' and clicked 'Show' - I got 14000 some odd calls for
> July.
>
> Upon completion, I selected '1 Month' and clicked 'Show' again -
> this time I
> got just over 215000 calls for July and 14000 or so (about three
> days worth)
> for August.
>
> At this point, it doesn't look like I can clear out the rest of
> July without
> wiping out some of August. At the same time, if I wanted to get
> rid of all
> of August's calls, it doesn't appear to be possible.
>
> So, my confusion is twofold:
>
> First, I cannot understand why selecting an age of two months shows one
> month's calls, while selecting 1 month shows two months' calls.
>
> Second, I cannot understand why selecting 1 month shows one call
> total for a
> particular month, while selecting 2 months shows a very different
> total for
> the same month.
>
> I venture to say that this is kinda weird, but only because my version of
> the Technical Guide (2.5) doesn't offer *any* information with regard to
> Manual Maintenance and thus I cannot ascertain what is proper behavior for
> this area of the program.
>
> Does anyone understand what's going on here?
>
> ___________________________________
> David V. Brenner - dvb@cport.com
> International Services Network Corporation
> http://www.cport.com
>
>
>
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