> Hi,
> Consolidation was creating the correct charges until almost two weeks
> ago. I had to reverse the previous consolidation because the rates had
> been changed. I did this by deleting the callhistory entries, resetting
> the status to null in the call tables and then removing the charges. I
> ran checkdb to update the table statistics and tried to consolidate.
>
> Emerald consolidates but is not creating the charges. Running the
> instindx.sql has not helped. Any ideas as to what I should do to correct
> this? I've reversed consolidations before using the same procedure and
> consolidation was successful on all counts... and the right charges were
> created.
>
> Annabel
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