PS: If you can, try out Win2k on that machine instead. Win2k has Built in
automatic service restarting.
----- Original Message -----
From: Brad Teague <Teague@NetworksPlus.com>
To: <support@iea-software.com> <emerald@iea-software.com>
Sent: Tuesday, September 21, 1999 6:32 PM
Subject: [Emerald] RadiusNT failed miserably
> I put a call into to tech support yesterday afternoon (4:30 Pacific) about
a
> problem that occured with our RadiusNT server and I've been told that we
do
> not have a support contract, which I beg to differ on and I am going to
have
> to fax you the documentation that substantiates my claim. However, in the
> mean time, I need help and I called again today to put another message
into
> your queue. We have been trying to bring up our last city online with
> RadiusNT. The customers are all there in Emerald, everything's good and
> peachy, and I can even get RadiusNT to work great in that city for awhile.
>
> Then, mysteriously, it will just fail. Friday night (9/17/99), RadiusNT
> bombed out on us and started failing every user that attempted to get
> online. This caused EXTREME problems as you can imagine for about 30
minutes
> until our emergency line got in touch with me and I was able to revert to
> the old authentication server.
>
> It seems that so far, with the current cities we have online with it, it
> works great.. Then when we bring the new city online, it works fine for
> awhile, then will just stop working.. It has happened twice, but Friday
> night was the most severe. I had even sat and watched the log file for 3
> hours that evening during one of our busiest times (yes.. no life..) and
> there was no problem.
>
> I did however find these two messages in the system log at around the same
> time that the calls started coming in due to authentication failure:
> 9/17/99 8:57:02 PM
> The Compaq Insight Agents have detected a process exception: PID: 93 -
DESC:
> Radius
>
> 9/17/99 8:57:03 PM
> Component: Host Insight Agent Error: Unable to spawn default exception
> handler. Cause: This error can be caused by a corrupt or missing file.
> Reinstalling the Insight Agents or running the Emergency Repair procedure
> may correct this error.
>
>
> I didn't know if these would be related or not, but everything seemed to
be
> going great and working fine for about 6.5 hours before this happened,
then
> WHAM! just stopped working.
>
> The only difference is the new population of users authenticating against
> emerald. With the other cities online only (they are together less than
the
> amount of users in the new city) everything works great.. I just fail to
> believe it is an issue of capacity, because we are only talking about 4-5k
> users here and I've heard of 60k users on RadiusNT before.
>
> Does ANYONE have any ideas out there.
>
> and TECH SUPPORT, I would appreciate a call back this evening. I will be
> here till 5:00 YOUR time.
> 785-587-4121 ext 209
>
> Any ideas would be gladly accepted,
> Brad Teague
>
> ~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~
> Brad Teague - teague@networksplus.com
> Network Administrator
> Networks Plus
> ~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~
>
>
>
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