John Kern
*********** REPLY SEPARATOR ***********
On 10/21/99, at 9:40 AM, Greg Hastings wrote:
>This morning I discovered one customer whose account expired without=
Emerald
>ever generating a renewal invoice. I can find nothing unusual about the
>setup on this account. But for some reason Auto Batch/Create does not
>generate an invoice. I can manually generate an invoice using the menu
>selection Master/Invoice Next Term.
>
>All of the expire dates, billed through dates, etc are correct. All=
settings
>that I can see are the same as most other accounts.
>
>When I started looking at the data in the Invoices and Payments tables, I
>discovered 2 surprising things.
>
>1) The Invoices table records do not appear to contain any information=
which
>relates to payments made on that invoice or unpaid balance due on that
>invoice.
>2) Although the Payments table records have an InvoiceID field, none of=
the
>records in that table have anything recorded in the InvoiceID field. How=
are
>payments tied to invoices?
>
>So, how in the world is Emerald determining which invoices are paid, and
>which are not?
>
>And does anyone have any suggestions as to what might be causing a
>MasterRecord to not get an invoice generated automatically.
>
>Thanks
>Greg Hastings
>
>
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>http://www.iea-software.com/support/maillists/liststart
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