[Emerald] HELP BILLING PROBLEMS!

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Thu, 25 Mar 1999 10:49:21 -0600

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Since upgrading to emerald 2.5 we have been having problems with =
billing. =20

First on some customers the invoice prints without the address. I have =
downloaded the most recent version of the invoice report and the same =
thing still happens. i void the invoice and batch again (invoice next =
term dosnt work) and the same thing happens.

Also for some reason Emerald is prorating new accounts that are set up =
to bill on their aniversary date. This should not be happening. the =
workarround for this is to void the invoice and then rebatch it. =20

please help we are falling behind on billing.

Kenneth Jaeger
Milwaukee PC Internet Services
414-771-2197

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Since upgrading to emerald 2.5 we have been having =problems=20with billing. 
 
First on some customers the invoice prints without =the=20address.  I have downloaded the most recent version of the invoice =report=20and the same thing still happens.  i void the invoice and batch =again=20(invoice next term dosnt work) and the same thing happens.
 
Also for some reason Emerald is prorating new =accounts that=20are set up to bill on their aniversary date.  This should not be=20happening.  the workarround for this is to void the invoice and =then=20rebatch it. 
 
please help we are falling behind on =billing.
 
Kenneth Jaeger
Milwaukee PC Internet Services
414-771-2197
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