Re: [Emerald] HELP BILLING PROBLEMS!

Dale E. Reed Jr. ( (no email) )
Thu, 25 Mar 1999 11:28:00 -0800

> "(Ken)" wrote:
>
> Since upgrading to emerald 2.5 we have been having problems with
> billing.
>
> First on some customers the invoice prints without the address. I
> have downloaded the most recent version of the invoice report and the
> same thing still happens. i void the invoice and batch again (invoice
> next term dosnt work) and the same thing happens.

If you have Crystal Reports, load your invoice.rpt into it and under
report options, select the "Convert NULL to Default" option. That will
fix the blank date problem.

> Also for some reason Emerald is prorating new accounts that are set up
> to bill on their aniversary date. This should not be happening. the
> workarround for this is to void the invoice and then rebatch it.

What version of Emerald are you using? How many billing cycles
do you have and what options are configured for the billing cycle
of the customer with the problem?

-- 

Dale E. Reed Jr.      Emerald and RadiusNT__________________________________________IEA Software, Inc.    www.iea-software.com

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