What version of Emerald are you using? 2.5.261
How many billing cycles?
What do you mean by this one. I run A batch at least once a week but what
it does for what i think are new accounts is add an extra line with the
added explanation 30 days or 40 days. these are accounts that arnt even 1
month old.
Do you have and what options are configured for the billing cycle
of the customer with the problem?
they are set up to quarterly billing. renewal. admin is set to bill on
anaversary.
----- Original Message -----
From: Dale E. Reed Jr. <daler@iea-software.com>
To: <emerald@iea-software.com>
Sent: Thursday, March 25, 1999 1:28 PM
Subject: Re: [Emerald] HELP BILLING PROBLEMS!
>
> Since upgrading to emerald 2.5 we have been having problems with
> billing.
>
> First on some customers the invoice prints without the address. I
> have downloaded the most recent version of the invoice report and the
> same thing still happens. i void the invoice and batch again (invoice
> next term dosnt work) and the same thing happens.
> If you have Crystal Reports, load your invoice.rpt into it and under
> report options, select the "Convert NULL to Default" option. That will
> fix the blank date problem.
>
> Also for some reason Emerald is prorating new accounts that are set up
> to bill on their aniversary date. This should not be happening. the
> workarround for this is to void the invoice and then rebatch it.
>
> What version of Emerald are you using? How many billing cycles
> do you have and what options are configured for the billing cycle
> of the customer with the problem?
>
>
> --
>
> Dale E. Reed Jr. Emerald and RadiusNT
> __________________________________________
> IEA Software, Inc. www.iea-software.com
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