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We have been having a similiar type of problem.
^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ Darin Spence
darin@radio-inc.com
Director of Information Technology > R A D I O, INC
(785) 628-1064, ext. 22 > Phone
http://www.media-net.net
-----Original Message-----
From: emerald-request@iea-software.com
[mailto:emerald-request@iea-software.com]On Behalf Of Burl Smith
Sent: Friday, May 28, 1999 8:14 AM
To: emerald@iea-software.com
Subject: [Emerald] Amount Due and Totals dont match
We are running Emerald 2.5.261 and have a problem with our totals. I am
getting swamped with calls from customers who have invoices
which will say for example:
Description Amount Quantity Tax
Total
__________________________________________________________
jdoe Annual Account $17.50 12 $16.54
$408.45
AMOUNT DUE: $226.54
The amount due is always correct but the total is nowhere near correct. Of
course this confuses the customers and causes us lots of extra work.
We have checked their account and they have no other open balances. Where
is it getting the $408.45 from? Please Help!
Thanks,
Burl Smith
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^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ Darin=20Spence
&nb=sp; &nbs=p; =20darin@radio-inc.com
Director of Information Technology > R A =D I O,=20INC
= =20(785) 628-1064, ext. 22 >=20Phone
&nbs=p; =; =20http://www.media-net.net