RE: [Emerald] Amount Due and Totals dont match

Ronnie D. Franklin ( ronnie@itexas.net )
Fri, 28 May 1999 10:26:01 -0500

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Your Invoice report is doing the following...

$17.50 * 12 = $210.00
$16.54 * 12 = $198.48 (rounded down to .45 someplace)
======
408.48

You need either modify your invoice.rpt/einvoice.rpt or pull the latest off
the FTP site...

-----Original Message-----
From: emerald-request@iea-software.com
[mailto:emerald-request@iea-software.com]On Behalf Of Burl Smith
Sent: Friday, May 28, 1999 10:14 AM
To: emerald@iea-software.com
Subject: [Emerald] Amount Due and Totals dont match

We are running Emerald 2.5.261 and have a problem with our totals. I am
getting swamped with calls from customers who have invoices
which will say for example:

Description Amount Quantity Tax
Total
__________________________________________________________

jdoe Annual Account $17.50 12 $16.54
$408.45

AMOUNT DUE: $226.54

The amount due is always correct but the total is nowhere near correct.
Of course this confuses the customers and causes us lots of extra work.
We have checked their account and they have no other open balances.
Where is it getting the $408.45 from? Please Help!

Thanks,

Burl Smith

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Your=20Invoice report is doing the following...
 
 
$17.50=20* 12 =3D $210.00
$16.54 * 12 =3D $198.48 (rounded down to .45=20someplace)
          &nbs=p;        =20=3D=3D=3D=3D=3D=3D
          &nbs=p;        =20408.48
 
You=20need either modify your invoice.rpt/einvoice.rpt or pull the latest off =the FTP=20site...
 
 
-----Original Message-----
From:=20 emerald-request@iea-software.com=20 [mailto:emerald-request@iea-software.com]On Behalf Of Burl=20 Smith
Sent: Friday, May 28, 1999 10:14 AM
To:=20 emerald@iea-software.com
Subject: [Emerald] Amount Due and =Totals=20 dont match

 
We are running Emerald 2.5.261 and =have a=20 problem with our totals. I am getting swamped with calls from =customers who=20 have invoices
which will say for =example:
 
Description   =20             =   =20 Amount        =Quantity   =20     Tax       =20 Total
__________________________________________________________
 
jdoe Annual =Account    =20   $17.50        =   =20 =12            =; =20 $16.54    $408.45
 
 
    =   =20             =   =20             =   =20     AMOUNT DUE: $226.54
 
The amount due is always correct =but the total=20 is nowhere near correct. Of course this confuses the customers and =causes us=20 lots of extra work.
We have checked their account and =they have no=20 other open balances. Where is it getting the $408.45 from? Please=20 Help!
 
Thanks,
 
Burl Smith
 
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