> -----Original Message-----
> From: Leah Bilan [SMTP:Leah@TDI.NET]
> Sent: Thursday, June 10, 1999 9:59 AM
> To: 'emerald@iea-software.com'
> Subject: RE: [Emerald] Cancelling service and giving refunds
>
> Here at TDI we strictly have a policy of NO refunds. Even yearly accounts
> do not get refunds back. It works out perfectly for us and I always stick
> to my guns with this. It takes to much time for us to even think about
> refunding days that weren't used and we offer tech support 7days a week
> and
> it helps defer costs with the no refund policy. If a customer decides to
> cancel their account and is half way through it, we just mark in master
> tab
> they canceled, remove any credit card info and let emerald turn them off
> automatically when no payment it recorded for the next month. Same goes
> for
> the yearly account, and we dearly love this feature that allows us only
> once
> to edit a customer and hit save and are done with everything. No going
> back
> and figuring out anything and wasting more of my secretaries time.
>
> Leah
> TDI Internet Inc.
>
> > -----Original Message-----
> > From: PowerNet [SMTP:psc5@powersupply.net]
> > Sent: Wednesday, June 09, 1999 4:51 PM
> > To: emerald@iea-software.com
> > Subject: Re: [Emerald] Cancelling service and giving refunds
> >
> > I may have figured out a way around Emerald's lack of assistance with
> > this, but am not sure yet. What I have started doing is figuring out
> the
> > refund manually, then creating a new invoice in the master tab. The
> > amount of the invoice should be negative whatever the refund amount is.
> > After this is created, you can pay the invoice just as you would pay a
> > normal invoice, and create a payment receipt for both your records and a
> > copy to go to the customer. In the daily payment records, this does
> show
> > as a negative amount toward your gross income for the day. Don't forget
> > to let the account expire according to whatever the customer's last day
> of
> > service is; you will have to manually adjust this. Hope this works for
> > you; I think it's working for us.
> >
> > *********** REPLY SEPARATOR ***********
> >
> > On 6/9/99, at 4:20 PM, Brad Teague wrote:
> >
> > >Emerald doesn't do this very well does it?
> > >
> > >So far, we haven't determined a very good way to be able to cancel an
> > >account, give a refund to the customer, and have emerald track any
> kind
> > of
> > >accounting data that we can use.
> > >
> > >How is everyone else handling this? Is anyone doing this? If so, how?
> > >I'm just wanting to know how everyone else is handling refund
> situations.
> > >More specifically, situations where when someone cancels you charge
> them
> > a
> > >cancellation fee and then give them the remainder of the money for the
> > >period they paid for.
> > >
> > >Any thoughts on the matter would be appreciated.
> > >
> > >Thanks,
> > >Brad Teague
> > >Networks Plus