************************
Rafael Gomez
rgomez@c-com.net.ve
Charter Communications International de Venezuela
Tel: 58-2-576.60.80
Fax: 58-2-572.43.43
-----Original Message-----
From: Dale E. Reed Jr. [SMTP:daler@iea-software.com]
Sent: Tuesday, August 10, 1999 12:53 PM
To: emerald@iea-software.com
Subject: Re: [Emerald] Calls Online Problem
Rafael Gomez wrote:
>
> Today I have a problem with Emerald. The calls online appeared to be
> blocked with users online from yesterday and Radius didn't permit them
> connect again today because I have login limit active. This is a big
> problem because I deal with a lot of user and is very dificult to manage
> erasing each user from the Users Online screen. Do you know how I could
> solve this problem?. If so let me know asap.
First, you could clear the calls online to allow the users one.
Then I would check to see why the calls are failing to update the
calls online list. This could be a full DB, problem with your SQL
server, etc. You might want to also look into SNMP Concurrency
Control as well.
--Dale E. Reed Jr. Emerald and RadiusNT__________________________________________IEA Software, Inc. www.iea-software.com
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